When you are prompted to pay in the Lumenate app, please can you tap on "Restore"? If you have an active subscription it should link you up to it and unlock the app.
However, if that doesn't work please can you you do the following:
1. Please can you double-check that you have an active subscription in Apple or Google.
If you do have an active subscription, please send us a message through the in-app chat or email us at support@lumenategrowth.com and we'll look into it for you ✨