FAQs
Our most frequently asked questions about using Lumenate and how to get the most out of it
I still have questions, how can I get support?
How do I cancel my subscription?
What if I genuinely cannot afford the app?
How do I get a refund?
How do I delete my account?
How do I change my email address?
I've lost access to my premium subscription?
Will my subscription work on another device or platform?
Is the app free to use?
Is the subscription cross-platform?
How much does the app cost?
I've charged during my free trial
How do I manage, activate, or troubleshoot Lifetime Access subscriptions in the Lumenate app?
How can I resolve subscription-related issues in the Lumenate app if I can't access locked content?
How do I cancel my Lumenate subscription and request a refund?
How do I activate my Lumenate subscription purchased through Kickstarter, and what should I expect?
Do I do it with my eyes closed?
I've found an issue/bug?
When will the app be translated to my language?
How do I turn off vibrate/haptics? (iOS only)
I have a idea/request of a feature?
I have an idea/request for a new session?
When is the next session being released?
Do you have an affiliate scheme/programme?
Can I play my own music?
Where can I buy the Lumenate Nova?
The session isn't playing, the padlock keeps on being shown.
Is there a way to turn music / audio off?
The session isn't playing and it tells me to tap on the padlock
How many sessions / experiences are there?
Should I close my eyes?
Where can I find medical risk information?
What’s the longest I should use Lumenate for?
Are there any side effects or long-term effects of using Lumenate?
Does it damage my eyes?
Are there long-term negative impacts?
Is it safe to use with my pets?
Can there be any side-effects?
Is the brightness of the light safe?
Why is the app not suitable for those under 18?
How often can I use the app?
Is Lumenate safe?