How to Manage, Activate, or Troubleshoot Lifetime Access Subscriptions in the Lumenate App

Lumenate users with Lifetime Access subscriptions may face questions about activation, management, and transitioning from existing subscriptions. This article provides comprehensive guidance tailored to these scenarios.

Overview of Lifetime Subscriptions

Lumenate offers a Lifetime Access subscription for users, often provided as part of special promotional or crowdfunding campaigns (e.g., Kickstarter). Lifetime Access only takes effect after your current subscription period expires. Management of subscriptions, including viewing renewal costs or checking status, is currently routed through the Google Play Store.

Activating Lifetime Subscriptions

To activate a Lifetime Access subscription:

Complete the Backer Survey: Eligible users (e.g., crowdfunding supporters) are required to complete a backer survey providing details like their email.
Provide Required Details: You might also need to supply a unique identifier related to your campaign participation.
Wait for Manual Activation: Once submitted, the Lifetime Access activation will be processed manually.
Restart the App: After activation, fully close and reopen the Lumenate app to ensure the subscription is unlocked.

Transitioning from Existing Subscriptions

If you have an ongoing subscription, your Lifetime Access will activate automatically when your current subscription period ends. However, if you wish to manage your existing subscription:

Cancel Your Current Subscription: Visit the Google Play Subscription Management page. Here you can view renewal dates, subscription costs, and make changes.
Wait for Transition: Once the current subscription expires, your access should transition seamlessly to Lifetime Access.

Keep in mind that the app may not yet visually display Lifetime Access during this transition period.

Common Issues and Troubleshooting

Lifetime Subscription Not Reflected in App: This might occur because your current subscription has not yet expired. Lifetime Access activates automatically afterward.
Kickstarter Lifetime Subscription Not Recognized: For backers, ensure your activation survey is complete. The team will re-run the activation process as needed, and you’ll receive confirmation. Fully restart your app to check the updates.
Confusing Subscription Display in App: The app currently directs users to Google Play for subscription details, and improvements are being worked on to make this clearer.

Contacting Support

If you’ve followed the above steps and issues persist, contact Lumenate Support within the app or via their official website. Provide relevant details about your subscription or participation in promotional campaigns for faster assistance.

How do I manage, activate, or troubleshoot Lifetime Access subscriptions in the Lumenate app?