📍 Where to Find It
Go to Back Office > Reports
Click Voids, Refunds & Corrections
Use the tabs to switch between Voids, Refunds, and Corrections
📆 What This Report Shows
Each tab displays a list of all adjusted transactions grouped by date, including:
Voided items - Removed before payment, after it is sent to the kitchen
Refunded items - Amount returned after payment
Corrected items - Change to the item (e.g., quantity, price) before it is sent to the kitchen
You can click a date to view the item-level detail.
📊 Daily Summary – Report Fields
Field | Description |
Date | The date of the adjustments |
Quantity | Number of items affected on that day |
Discount total | Value of any discounts linked to those items |
Total | Combined value of all adjustments for that day |
🔍 Itemized View – Inside a Specific Day
Clicking on a date shows the detailed list of each individual adjustment.
Field | Description |
Time | When the adjustment happened |
Revenue Center | The sales area (if multiple are used) |
Check No. | POS check tied to the adjustment |
Employee | Server originally assigned to the check |
Voided by | The user who performed the void or refund (Refund by)
Not available for corrections report. The reported by is not track for corrections. |
Category | Product category of the item |
Quantity | Number of units affected |
Description | Item name (e.g., “Budweiser”, “À la mode”) |
Price | Original price |
Discount total | Value of any discount applied to the item |
Total | Final value voided, refunded, or corrected |
📤 Exporting
Click the orange download icon at the top right of the screen to export the report as a CSV file.
✅ Best Practices
Use this report to flag unusual activity
Cross-reference with the Discount Report and POS Invoices to confirm what was actually sold
Review at the end of each shift or weekly, depending on volume
❓FAQ
Q: What’s the difference between a void, refund, and correction?
A:
Void = Removed before payment, after it is sent to the kitchen
Refund = Amount returned after payment
Correction = Change to the item (e.g., quantity, price) before it is sent to the kitchen
Q: Can I filter by employee?
A: Not directly—but each line includes both the original employee and the user who performed the adjustment.
Q: Are discounts shown if they were part of the voided/refunded item?
A: Yes. If a discount was applied to the item before it was voided/refunded, it appears in the Discount total column.