This guide explains how to use Loyalty features from the workstation.
The workstation workflow remains the same regardless of the configured loyalty provider.
Loyalty allows you to:
Check a customer’s balance
Accumulate loyalty during payment
Redeem one reward per transaction
1️⃣ Check Loyalty Balance
Open Loyalty
From the workstation home screen, tap Loyalty.
A loyalty lookup popup appears.
Enter Loyalty Number
The loyalty number can be entered using:
The on-screen keypad, or
A barcode scanner
After entering or scanning:
Tap Enter.
View Balance
The system displays customer information and available balance.
Checking balance does not affect the order.
2️⃣ Accumulate Loyalty
Loyalty accumulation occurs during payment when a customer is identified.
From the Pay Screen
Tap Loyalty.
Enter the loyalty number using the keypad
or scan the loyalty card.Tap Enter.
Tap the "Add to Order" button.
The loyalty account is now attached to the transaction.
Complete the Transaction
Once the payment is completed:
Loyalty accumulation occurs automatically.
No additional action is required.
If no loyalty number is entered, no loyalty is accumulated.
3️⃣ Redeem / Pay with Loyalty
Loyalty rewards are redeemed from the Pay screen.
Identify the Customer
Tap Loyalty.
Enter or scan the loyalty number.
Tap Enter.
Confirm the account.
Redeem a Reward
Tap the Star (Rewards) button.
Select the available reward.
Confirm the reward selection.
The reward is applied to the order and reflected in the total.
Complete Payment
The adjusted total is displayed.
Complete payment as usual.
If there is a remaining balance, another payment method can be used.
⚠️ Important
Only one reward can be redeemed per transaction.
Loyalty must be identified before completing payment.
Loyalty configuration and rules are managed in the Back Office.
If the loyalty service is unavailable, an error message will be displayed.