Skip to main content

🔢 Item Countdown

Sell a limited quantity of an item and have the POS automatically stop selling it once it reaches zero.

🔢 What Item Countdown does

Item Countdown lets you cap how many of an item can be sold during a service and have the POS automatically stop selling it once the limit is reached — for example, a daily special with only 20 portions. It works for menu items, variants, modifiers, and remarks.

Setting it up has three parts: mark a product eligible in the Back Office, give staff the permission, and set the remaining quantity on the POS.


✅ Step 1 — Make a product eligible (Back Office)

In the Back Office, mark the products allowed to have a countdown on the Item Countdown Eligibility page (or from a product's own edit page — set it to "Eligible for the countdown meter"). Eligibility only allows a countdown; it does not set a quantity or turn anything on. It applies to items, variants, modifiers, and remarks.


🔐 Step 2 — Give staff the permission

Setting counts on the POS requires the "Edit item countdown" permission. Grant it to the appropriate POS role so the people running a service can open the countdown meter.


🔢 Step 3 — Set the count on the POS

On the Workstation, open the Countdown meter ("Compteur produit"), set the remaining quantity for each eligible product, enable its countdown, and save. On success the POS confirms "Countdown data updated successfully."

The remaining quantity is shared across every workstation at the location — the system keeps one authoritative count, so a sale on any terminal updates it everywhere in real time.


📉 How the count changes during service

Once a countdown is enabled:

  • The count goes down when the item is added to an order or its quantity is increased.

  • It comes back when an unsaved item is removed, or when a saved item is voided and the change is saved. An unsaved void does not return the quantity.

  • At zero, the item shows as Unavailable / Out of stock and can't be added to an order.

An unsaved change to the count is highlighted until it's saved, so you can tell what's already committed.


⚠️ "Insufficient quantity" error

If someone tries to send more than the remaining quantity — often because another workstation just sold the last ones — the order is rejected with an "Insufficient quantity" message showing the remaining versus requested amounts. Reduce the quantity to what's left and send again, or reset the count in the countdown meter if a fresh batch is available.


💡 Good to know

  • Eligibility is set in the Back Office; the quantity and on/off switch are set on the POS.

  • The count is shared across all workstations at the location — not per terminal.

  • Cancelling a whole check returns its items to the count.

Did this answer your question?