How do I access AI Chats?
Navigation: Open your Field Service workspace, then select AI Chats from the sidebar.
How do I select an Assistant to chat with?
The Tesla Assistant (demo assistant) is selected by default when you open the page.
Pre-configured sample questions are available only for the demo assistant.
A banner at the top indicates you are chatting with a demo assistant.
To switch assistants:
Click the dropdown menu at the top.
Two tabs are available:
My Assistants: AI Assistants created by your organisation.
Shared Assistants: AI Assistants shared with you by other organisations.
Select an assistant and start chatting instantly.
How does chat history work?
Once you send your first message, a chat history is created.
The assistant refines responses based on ongoing context.
The AI responds in the language you use, supporting multi-language interactions.
As conversations continue, the assistant builds on previous context, making answers increasingly accurate and relevant.
How do I view references?
AI responses include reference numbers.
Clicking a reference number opens a right-hand sidebar showing the document section used to generate the answer, with the relevant text highlighted.
How do I manage chat history?
Click the Chat History button (top left) to view saved conversations.
For each saved chat, you can:
Edit Chat Name: Rename for easier reference.
Delete Chat: Remove the chat (confirmation required).
View Assistant: Opens the assistant's detail view (only for My Assistants).