Our Customer Love team works 7 days a week (except Bank Holidays). You can reach us via email, messenger, or phone during the week. We’re here to help with anything related to your account, meals, your cat, or general questions.
1. BY MESSENGER
Available 7 days a week
Access via the speech bubble icon on our website (bottom right corner)
Our AI assistant will try to provide instant answers
Human support available during phone hours
If you have a Marro account, please include your postcode, name and email in your message to help us locate your account quickly
2. BY EMAIL
Available 7 days a week
Email: meow@marro.com
We’ll respond as soon as possible.
3. BY PHONE
Available Monday to Friday, 10am–5pm (excluding Bank Holidays)
Call: 0207 123 5808
Quick answers or just a friendly chat are welcome!
Note: Ensure your phone number isn’t restricted or withheld, as we may not be able to connect with anonymous numbers.
4. SOCIAL MEDIA
Reach us through comments or direct messages on:
Instagram
Facebook
Our team monitors messages and replies as quickly as possible