Quickest way to get help
If you're a customer: The quickest way to manage your plan is through your account. See everything you can manage online.
Thinking about joining Marro? You can find answers to the most frequently asked questions here in our help centre.
Our Customer Love team works 7 days a week (except Bank Holidays). You can reach us via email, messenger, social media, or phone during the week. We’re here to help with anything related to your account, meals, your cat, or general questions.
1. By messenger with Fin (AI assistant)
Available 7 days a week
It’s designed to provide immediate answers to common questions so you don’t have to wait for a reply to get on with your day.
Access via the speech bubble icon on our website (bottom right corner)
Our AI assistant will try to provide instant answers
'Ask a human' for human support, which is available between 10am–5pm
If you have a Marro account, please include your postcode, full name and email in your message to help us locate your account quickly
Please note this is not a live chat but we aim to get back to you as soon as we can.
2. By email
Available 7 days a week
Email: meow@marro.com
We’ll respond as soon as possible.
3. Social media
Reach us through comments or direct messages on:
Our team monitors messages 7 days a week and replies as quickly as possible
4. By phone
Call us on 0207 123 5808
Our lines are open from 10am-5pm Mon-Fri