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Updating Customer Information

Here is how to update the email address or phone number linked to a customer

Updated over 12 months ago


How to Update Customer Information for an Order on Shopify

As a Shopify merchant, you may need to update customer information for an order. This could be due to a customer providing an incorrect shipping address or wanting to change their contact information.

Why Update Customer Information?

There are a few reasons why you may need to update customer information for an order on Shopify:

Note: It's important to keep in mind that an order's billing address cannot be modified.

Steps to Update Customer Information for an Order

Follow these simple steps to update customer information for an order on Shopify:

1. Access the Orders Page

To begin, log into your Shopify admin and navigate to the Orders page. You can access this page by clicking on the Orders tab on the left-hand side of your screen.

2. Select the Order to Update

Next, click on the number of the order that you want to update. This will take you to the order's details page.

3. Click on the Customer Section

In the Customer section of the order details page, click on the ...

...

button. This will open a drop-down menu with options to edit the customer's contact information or shipping address.

4. Choose the Appropriate Option

From the drop-down menu, select the option that you need:

5. Update the Relevant Fields

Once you've selected the appropriate option, you can update the relevant fields with the correct information. Make sure to double-check the information for accuracy before proceeding.

6. Optional: Update Customer Profile

If you're updating the customer's contact information, you have the option to also update their customer profile. This will save the new information to the customer's profile for future orders.

7. Save the Changes

Finally, click on the Save button to save the changes to the customer information for the order.

You have successfully updated the customer information for an order on Shopify.

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