Understanding D'Ieteren Energy by Mbrella's Invoicing System
Before we dive into troubleshooting, it's important to understand how D'Ieteren Energy by Mbrella handles invoicing:
D'Ieteren Energy by Mbrella automatically generates invoices for charging sessions.
Invoices are typically available for download directly from the D'Ieteren Energy by Mbrella dashboard.
The system offers detailed analytics and reporting features, including cost breakdowns and charging mix analysis.
Steps to Locate Missing Receipts or Invoices
Check the D'Ieteren Energy by Mbrella Dashboard
Log in to your Mbrella account.
Navigate to the invoicing or billing section.
Use the search and filter options to locate the specific invoice by date, employee, or charging location.
Review Email Notifications: D'Ieteren Energy by Mbrella may send email notifications when new invoices are available. Check your email inbox, including spam or junk folders, for any missed notifications.
Verify the Invoice Generation Period: Invoices are typically generated on a monthly basis. Ensure that enough time has passed for the invoice to be generated, especially for recent charging sessions.
Check for Bulk Downloads: D'Ieteren Energy by Mbrella offers a bulk download feature for invoices. Look for this option in the dashboard to retrieve multiple invoices at once.
Troubleshooting Missing Invoices
If you've followed the steps above and still can't find the invoice, consider these potential issues:
Delayed Processing: Some charging sessions may take time to be processed and invoiced, especially if they occurred near the end of a billing cycle.
System Updates or Maintenance: Occasionally, system updates or maintenance might delay invoice generation. Check for any system notifications or planned maintenance announcements.
Billing Information Issues: Ensure that all billing information for your company and employees is up-to-date and correct in the D'Ieteren Energy by Mbrella system.
Accessing Detailed Charging Information
Even if you can't find a specific invoice, D'Ieteren Energy by Mbrella provides comprehensive charging data:
View all charging sessions and their details in the dashboard.
Access analytics reports that break down costs by various factors (e.g., session start fee, kWh fee, idle fee).
Check the home charging reimbursement view for employee-specific data.
Automated Invoice Checks
D'Ieteren Energy by Mbrella performs 18 automated validation checks on each charging report, ensuring 99.8% accuracy. This means that even if an invoice is delayed, it's likely being thoroughly verified for accuracy.
What to Do If You Still Can't Find the Invoice
If you've exhausted all options and still can't locate the invoice:
Use the in-app support chat feature.
Email charge.support@mbrella.eu for assistance.
Understanding Split Billing and Cost Controls
Remember that D'Ieteren Energy by Mbrella offers split billing between employers and employees. If you're having trouble finding an invoice, it may be due to cost control settings that determine who pays for specific charging sessions.