A MoBIB card is valid for 5 years from the date of issue.
In practice, you'll be able to renew season ticket stored on your MoBIB card if it begins before your card's expiry date. If you have a currently valid season ticket on your expired MoBIB card, you can keep using the card until your season ticket expires. For all purchases to be made after your MoBIB card has expired, you will need to get a new one.
If your MoBIB card is expired or defective, or if it has been lost or stolen, you will need to contact the service that issued the card.
If your MoBIB Card was issued by TEC, you will have to go to one of their sales points and request a replacement. Your SNCB contract will usually be directly added to the new card as well. If this is not the case, you should go to an SNCB ticket counter with the new MoBIB card from TEC and request the synchronisation.
If your MoBIB card was issued by De Lijn, you will need to ask for a duplicate on the De Lijn website. The replacement will be sent to you by post. All the contracts originally present on the card will be automatically replaced. If this is not the case, you must go to a point of sale for the other operators, where you bought a still-valid travel ticket, and request synchronisation of your card.
If your MoBIB card was issued by the STIB, you will have to go to one of their sales points and request a replacement. Your SNCB contract will usually be directly added to the new card as well. If this is not the case, you should go to an SNCB ticket counter with the new MoBIB card from STIB and request the synchronisation.
How can you immediately recover your SNCB/STIB/TEC/De Lijn season ticket or any Brupass (XL) tickets loaded onto your lost, defective or stolen MoBIB card?
If you already have another MoBIB card in your name, we can add your season ticket to it (as long as this card is registered and linked to your customer account). You might have to go directly to the other operators’ sales points to synchronise your card.
If you do not have another MoBIB card in your name, you can create one at one of our ticket counters (at a cost of €6) and your season ticket can then be loaded onto it.
If you have chosen to add your Brupass (XL) tickets to a MOBIB Basic card and have lost it, unfortunately there's no way to get the balance of your Brupass (XL) tickets back.