Mobility Hub
By Quinten and 2 others3 authors45 articles
- How can I see my km allowances?Find out where you can find your km allowances in the platform
- Why can't I add my commute?Having trouble adding your commute trip?
- Why is my km allowance "pending"?Find out why your KM allowance has the status "pending".
- Why can't I edit the benefits in my Mobility Hub?Find out how the benefits in the Mobility Hub work in this article.
- Why is my distance different for the same ride?The same route can have a different distance, depending on a few factors.
- I don't agree with the distance calculated by the tool.What to do if you don't agree with the distance of your commute.
- Why is it interesting to receive a bike allowance through your legal mobility budget?Find out why it is interesting to receive a bike allowance through your legal mobility budget.
- I always make the same trip. Should I add the same trip everyday in the calendar?How to have your trips in the commute planner appear automatically.
- How to edit a trip?How can you edit a scheduled trip in the commute planner?
- How and why to add a trip to your favourites?How to use the "add to favorites" feature in Mbrella.
- How can I repeat my trips automatically?
- How to add a waypoint to my trip?Making a pitstop? Don't worry, you can add this to your commute!
- How to register a trip to work in Mbrella?How to use the commute planner in Mbrella
- How to add a commute trip in the Mbrella mobile app?How to enter a trip in the application.
- What is the difference between expenses and allowances?A Mbrella starter's guide for Securex customers
- Which document should I attach to my expenses?Adding your expenses in Mbrella is easy. But what proof does the law require for each expense in the legal mobility budget?
- Why did I not receive an expense reimbursement on my payslip?Check your expense's payroll status
- Why is my expense still pending?Your admin did not yet approve it
- Ordering public transport subscriptionsYour mobility manager first has to give you access
- Overview of available public transport productsFind an overview of all the available public transport products in Mbrella here
- Why is my subscription order on "Pending"?
- How to terminate my public transport subscription
- How to renew a public transport subscription
- What to do when your MOBIB card will expire soon?
- I lost My Mobib card what do I need to do?
- STIB/MIVB - Order a Brupass 10 (XL)Read here how you can order a Brupass from STIB on Mbrella
- STIB/MIVB - When and how will I receive my subscription?
- STIB/MIVB - Order a subscription
- STIB/MIVB - When and how will I receive my Brupass (XL)?
- SNCB/NMBS - When and how will I receive my train subscription?
- SNCB/NMBS - Order a classic subscription
- SNCB/NMBS - What is the ideal train subscription for me?Find the best train subscription for your commute
- How can I see the subscriptions on my MoBIB card?You're not sure of the number of trips remaining on your subscription or when it expires? This article is for you
- STIB/MIVB - My monthly subscription is expiring, what now?Annual STIB subscriptions are renewed automatically but monthly subscriptions need to be actively renewed. Why make it easy, right?! 🤷🏽♀️
- SNCB/NMBS - Order a Flex subscription
- SNCB/NMBS - What is the Flex subscription?SNCB solution for all remote workers
- SNCB/NMBS - Order a City Pass
- SNCB/NMBS - When and how will I receive my train Flex subscription?
- SNCB/NMBS - Order a Railease
- De Lijn - Order a subscription
- De Lijn - When and how will I receive my subscription?
- De Lijn - My subscription is expiring, what now?You took a subscription from De Lijn and it's soon coming to an end. How can you make sure you don't go a day without a bus pass?
- TEC - When and how will I receive my subscription?
- TEC - Order a subscription
- How do I register a professional car trip in Mbrella?With the new Car Professional Allowance, you can now easily log your trips and specify whether they are for commuting or for a professional purposes.