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One of my customers is having trouble logging in. Help!
One of my customers is having trouble logging in. Help!

If a customer can't remember their password, they can use the one-time password link to help them log in.

Updated over 6 months ago

We all forget passwords sometimes. Using the one-time password function, customers can still log in and place an order.

To get a one-time password, all the customers has to do is click "Send me a one time use password" in the Log In area.

  • The customer will be prompted to enter their email or phone number.

  • If they enter the phone number associated with their account, they will receive a text with a one-time use password within a few seconds.

  • If they enter the email address associated with their account, they will get an email with a one-time password.

Some users may experience issues navigating the one time password function.

The main confusion comes from one of the following problems: 

  • Expired temporary passwords (one time password can't be used after a few minutes for security reasons). 

  • Clicking "send one time password" more than once and then entering any password other than the most recent (older one-time passwords become inactive as soon as a newer password is sent).

  • Cookies or password managers saving old passwords (so that the browser keeps entering an old/wrong password in the password field).

  • The customers may have requested a password to an email or phone number not associated with their account (for example, if their phone isn't linked to their account or if they have multiple email addresses).

  • Lastly, typos happen. If the customer makes any mistake entering their email or phone number, they will not be able to receive the one-time password.

Now that I'm logged in, how do I change my password?

There are two ways to change your password in Meadow, both in the Update Profile area:

  1. Update Password: Enter the New Password you want in the top field; in the bottom field (Password) enter either your current password or the one-time password used to log in above.

  2. Update Contact Info: Click the "Forgot your password?" link and a message will be sent to you with a link to reset your password. This can be helpful if the one-time password used above has already expired

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