Nobody is perfect, mistakes happen. That's why we have Reconciliations to fix them.
There are two ways to create a New Reconciliation.
From inside the product:
Find the product in your inventory.
Select "New Reconciliation." The reconciliation will load with that product and other "Pricing Options" associated with that product. Be sure to only select the product you need to reconcile.
Fill out the fields
Select the correct package
Select "Create Reconciliation"
From the Inventory tab:
Select Inventory, then Reconciliations
Create New Reconciliation
Search for the product in the search bar and add it Manually
Reconciliations are required to have a note and amount associated with the change in inventory.
The admin user who created a reconciliation and date is tracked.
Example Uses
Delivery driver lost a product (remove stock)
Customer returns a damaged product and is issued a new one for free from inventory (remove stock)
Customer bought the wrong product and returns it; product is returned to inventory (add stock)
Products stuck together, actually 2 not 1 (add stock)