Managing user access requests

Clinicians will request access to your hospital, how should you manage, approve or deny them?

Ben Rowland avatar
Written by Ben Rowland
Updated over a week ago

Clinicians can request or get access to your hospital in a variety of ways, when this happens an administrator will have to approve or deny future access.

Ways clinicians can request access to your hospital

Clinicians can request access from 3 pathways:

  1. Through the mobile app by finding supported hospitals

  2. Via a QR code that you have printed on a poster or sent

  3. Scanning another clinicians mobile QR code where they are approved

Who should I let in?

Who you approve or deny is up to you and the preference of your hospital. Some sites are happy to let all levels of clinicians in which have been approved under contract, while some tend to deny those users (e.g. other disciplines) who do not have specific content relevant to them.

What happens when I approve or deny them?

To approve or deny requested just select the relevant option next to the user in the action items.

If you approve someone they get a message letting them know they have access. If you deny them they will not receive a message.

How to approve users & configure their access expiry date

  1. Click edit access or deny

  2. Set an expiry for their access

  3. Communicate & welcome message

Approving a single user

Set expiry date for accessing your hospital

This can be based on date or permanent access.

Communicate & welcome clinician

For both approving and denying access, you have the opportunity to either welcome clinicians to your hospital or explain why you couldn't provide access and the next steps they can take.

Bulk approving or denying users

  1. Clicking the tick box next to select all to bulk approve or deny all users that are selected.

  2. Modify your selection by clicking the tick box next to individual users

  3. Click approve users to reconfigure their expiry date

Next step

Now you've approved clinicians, you need to onboard them with appropriate orientation material, track who has viewed the material and report for accreditation.

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