Communication has become increasingly difficult. In an era when receiving hundreds of emails per day is not uncommon. Consider the context of a busy clinician, how are you going to create meaningful & messaging that makes their job easier or more efficient?
~ 20 seconds of attention when communicating
~ 20% Email open rate
Lots of channels with noise
Tips for high engagement using Announcements
Keep messages to 140 characters, and link to an article for more context
Target clinical groups using cohorts
Don't fall into the trap of only sending shift swap opportunities and creating another noisy channel of communication.
Templates from hospitals with high clinical engagement
We've reviewed top-performing hospitals with the highest clinical engagement to provide you with templated examples to use with announcements.
Click the arrow next to a heading to view the template
International Nurses Ball
International Nurses Ball
Subject: International Nurses Ball
Body:
All nurses are invited to the Prince of Wales Hospital inaugural Nurses Ball to celebrate International Nurses Day
2024.- details in flyer
When: A week prior
Links: Ball Flyer
Special Nursing Grand Rounds on Falls & Delirium
Special Nursing Grand Rounds on Falls & Delirium
End-of-term changeover
End-of-term changeover
'Handover' is one of the most searched terms by ~ 22k clinicians, which is unsurprising. People are interested in reducing the stress of entering an unfamiliar department to understand what is expected of them and how to perform their jobs. ROVERs, Rolling handovers or rotation handovers bridge the gap by providing context, team structure, operations, and processes. Clinicians often provide feedback that this information is not easily found or accessed, so here is how we easily fix this!
Subject: Term changeover update
Body:
Improve your confidence & understanding of your upcoming rotation. Review your term handover! Click the links below for more info. Thank you :)
When: Each term (1 week before changeover)
Links: Handover folder
This should also be sent mid-term to request clinicians to update it!
Mask Fit Testing
Mask Fit Testing
Subject: Mask fit testing (day/date)
Body:
If you require fit testing call [Name] on [Number]. If you cannot attend call on the same number so others can attend.
When: On the day or scheduled
Links: n/a
Submit Overtime Claims Today
Submit Overtime Claims Today
Subject: Submit Overtime Claims by (date)
Body (Copy and paste)
We are approaching the end of a pay period. To ensure you are paid correctly, please enter all your entries to the workforce by the end of your shift today & signed by your supervisor. Click the link to find out more.
When: End of pay period
Links: Overtime claim form/process
Digital Death Certificate policy changes
Digital Death Certificate policy changes
Subject: Policy change: Complete Death Certificates digitally
Body (Copy and paste)
Click the link to complete death certificates from any computer rather than paper!
Reporting will become mandatory. Hospital admins will have access to documents uploaded. You can correct in a 4-day window after lodging.
When: When the new policy is announced
Links: Registration link, BDM website
Blood collection requests & delays
Blood collection requests & delays
Subject: Blood collection requests & delays
Body (Copy and paste)
Due to high patient numbers and low pathology staffing causing delays on bloods. Add '0600hr blood/URGENT' that are clinically indicated to be early. A high volume of 6 am requests will likely cause delays.
Medical Services & pathology teams
When: High patient numbers or low staff
Links:
New Roster Available
New Roster Available
Subject: Term X [Department name] Roster Available - First X weeks
Body (Copy and paste)
New After-hours roster available. Click the link for more details
When: As soon as a new roster is available
Links: Direct to the roster file
Improve clinical efficiency & reduce the load on the switch
Improve clinical efficiency & reduce the load on the switch
Subject: Bypass switch - Call departments direct
Body (Copy and paste)
Don't wait for switchboard, use Med App to call departments & services direct from your phone. Click the link below to find out how.
Education team
When: When new departments or services are added
Links: Directory Quick Guide
Mentorship Program
Mentorship Program
Announcement name: Join the mentorship program (limited spots)
Body
The [Insert your hospital] Mentorship Program is now Live! Please follow the links to sign up and learn about the amazing benefits of having a work buddy!
Information can be found in 'Get Involved' or via the links below!
The Education team
When: Anytime
Links: Mentoring Program heading in Med App