If you encounter technical friction or fail to receive an access code when trying to log in for a treatment session, walk through these quick troubleshooting steps:
Check the Phone Number: MedcoVet accounts are locked specifically to the mobile phone number provided during your initial clinical consultation. Make sure you are entering that exact number.
Audit Both SMS and Email: Your automated 2-step verification security codes are dispatched to both your mobile phone number via text and your registered email address. Check both destinations, including your junk and spam folders.
Verify Your Connection: Ensure your mobile device has an active, strong cellular data signal or a stable Wi-Fi connection.
Force Close & Update: Completely close the application. Open your phone's App Store or Google Play Store to verify you are running the newest version of MedcoVet, and reopen it.
Perform a Clean Reinstallation: If the system is still hanging, uninstall the application entirely, restart your phone, and perform a fresh download from the app store.
đ ď¸ Still Locked Out? If you cannot log in after following these steps, reach out to Support via email or our website chat. Please provide your full name, your pet's name, the phone number you are attempting to use, and a quick screenshot of any error codes you see.