For all medical, physiological, and treatment-specific questions, you can message your assigned MedcoVet clinician directly through the application.
To start a conversation, tap the Clinician Chat icon located in the top-left corner of your app screen.
Use the Top-Left Clinician Chat for:
Clarifying specific device placement zones on your pet's body.
Questions or requested modifications regarding your custom treatment protocol.
Discussing photo or video updates you have submitted for professional clinical review.
Reporting if your pet displays signs of unease or discomfort during a session.
Updating your team regarding a brand-new medical diagnosis, surgery update, or injury.
đĄ Need Operational Help Instead? The bottom-right chat bubble is strictly for MedcoVet Support and our automated assistant, Fin. Support is always happy to help with billing, app glitches, or shipping issues, but they cannot make clinical placement or protocol decisions.