1. Huma patient app not opening / patient is unable to access the Huma home screen
Please ask the patient to turn the phone off and back on and to then try opening the Huma app
Please ask the patient to check their internet connection and make sure they have a strong and stable internet connection
Please ask the patient to visit the app store to check if there is an update to Huma. If there is, ask the patient to update Huma then try to open the Huma app
Please ask the patient to check that they are on the latest version of the operating system on their phone
If the above steps do not work, please ask the patient to delete the app and to then reinstall the app from the app store, then to try and log in again
If the issue persists, please escalate to Huma customer support
2. Patient has forgotten their Huma account password
If the patient cannot remember their password, they must contact Huma customer support as soon as possible. To learn more, pleases click on the following link: https://intercom.help/medopad-ltd/en/articles/5463575-what-to-do-if-you-have-forgotten-your-huma-account-password-mediclinic
Note, the ability for patients to reset their own password is being worked on - will update this FAQ and the above help guide, when this feature is released.
3. Patient is not able to download Huma from the app store
4. Patient experiencing an issue with a Huma health vital, learn article or profile
Please report this to Huma customer support via Email (Support@huma.com). Fore more information on the Huma bug / issue reporting process, please see the following help guide: https://intercom.help/medopad-ltd/en/articles/5463692-huma-patient-app-bug-reporting-process