The mentions quota in Mentionlytics is the total number of mentions that the system will collect for your keywords within a given period.
Each subscription plan comes with a monthly mentions quota, which means the total number of mentions collected for the month. Each month, the quota is renewed.
Mention Quota per Plan
Plan | Monthly Mention Quota |
Free Trial | 10,000 mentions |
Basic | 5,000 mentions |
Essential | 15,000 mentions |
Advanced | 50,000 mentions |
Pro | 100,000 mentions |
Business | 200,000 mentions |
Enterprise | Custom amount (based on agreement) |
How do I prevent my quota from being used up?
To make sure your mentions quota is used in the best possible way, please make sure your keywords are properly optimized. Our support team will be happy to assist you with the optimization.
Tip: If you are thinking of adding a very generic or very popular keyword, you can add a limit to the number of mentions it will bring each day, through the Keyword Advanced Settings (minimum option: 500 per day).
How do I know my account is running low on mentions quota?
When the quota is running low (less than 10%), you will get a banner notification on top of your Overview screen that will notify you about the percentage of quota left and the remaining days until it renews.
You can follow the quota usage in Settings → Account Configuration in your account. There is a bar that shows how many mentions have been collected, how many are left, and for what period of time.
You can also follow the quota usage in Settings → Plan & Billing in your account.
Important Note:
The Total Mentions metric in the Overview dashboard does not measure/equal your mentions quota.
To show you the best and most relevant results, the system has a built-in, 4-tier filtering before it displays the results on the dashboard, and automatically shows you the most relevant mentions. So, what you see are not all mentions that have been initially collected (only the ones categorized as Strict or Normal relevance, not the Low relevance ones).
If you would like to see all the mentions the system has collected, you need to go to the Filters and select Relevancy → All. This is also the filtering to use if a mention is not being displayed in your dashboard; it may not have passed the first-tier filtering.
If you wish to see only the low-relevance ones, you can choose from the dropdown the Low Only option. This can be used to filter and see mentions that do not appear in the Overview by default.
What can I do if the quota is running low?
If you are low on quota, you can:
Pause some of your keywords. So, if you notice that a specific keyword eats up your quota, it will stop getting new mentions for it, so that the other keywords will be able to continue getting results.
Optimize and edit the keywords. Add included or excluded keywords to narrow down the search. If you are not sure how to do it, we are happy to help you. Just contact our support team!
Delete a keyword. Please keep in mind that this will also remove the collected data, and it cannot be restored.
Purchase more mentions: From Settings → Plan and Billing → Add extras.
Important: Please note that deleting mentions that have already been pulled will not bring the quota back.
What happens when the quota is used up?
In the cases when your keywords are popular and there are more mentions than the quota in your plan, the system will bring the mentions up to your quota and then stop monitoring. This may cause data gaps until your next month´s quota is renewed.
What to do when the quota is used up?
When your quota is completely used up, you will get a pop-up notification on top of your Overview screen that will notify you that you have 0 mentions quota.
In this case, you can:
Purchase more mentions: From Settings → Plan and Billing → Add extras
If you have decided to purchase more mentions, please optimize (edit, pause) your keywords beforehand to avoid the new mentions being consumed too quickly. If you have difficulties doing that, please contact our support team to assist you.
Upgrade your plan: Select a plan with a bigger mentions quota and upgrade your plan.