The use of Metacontratas has a cost. This cost is assumed in some cases by the main company, and in others it is assumed by subcontractors and suppliers.
If this is your last case, you may see a card icon with the message "Pending payment":
This message can appear for the following reasons:
It is the first time you access. In this case you must access the payment platform, clicking on the credit card icon and follow the following steps:
Review the tax data and fill in the data of the billing contact person.
Top up initial balance.
In this video you can see the first steps of the billing module:
You have an outstanding balance. If you have uploaded documentation for a client for whom you have to pay, an expense must have been generated. If you do not have a sufficient balance previously recharged, the expense for uploading the documentation will generate the status "Pending payment".
Keep in mind that there may be a fixed annual fee and a variable monthly fee depending on the employees and machines you have in Metacontratas.
Being in the "Pending payment" status, you will not be able to operate normally on the platform, with the buttons for uploading documentation and creating employees and machines disabled.
You have another user in Metacontratas of a client for which you have to pay. If, when you access the payment platform and fill in the data, a message appears indicating "The customer already exists in billing" you must contact us at 952 02 02 22 to link the different users you have for the same company, since there can only be one client for each CIF. Once we link both users to the same client, you will be able to use the platform normally.