If you need to top up your balance, you can see how to do it quickly in this video.
The first thing you have to do is access the payment platform by clicking on the credit card button at the top right:
This will take us to the payment platform.
If this is your first time accessing, you will have to confirm a series of billing information to create your company as a client. If you see a message "The client already exists" tell us in the chat or call us and we will link the different users you have in billing.
If you have already logged in before, a screen will open directly where you will see the costs you have for your client (or clients, if you work for several), the payments you have pending and the breakdown of costs and recharges made previously.
To recharge your balance, you just have to click on the "Recharge" button or on the circle where the balance appears.
On the balance recharge screen you can make an indicative calculation of the balance you need to recharge in the section "Can we help you calculate your balance?". This section is not mandatory, it is simply a help.
On the right, in the "Balance to top up" section, you must indicate the amount of balance without VAT that you want to top up and then click on "Top up".
This will take us to the payment screen, where you must select the preferred payment method among these:
Bank card: If you select this payment method, you will only have to accept the terms and conditions and press the "Pay" button. This will redirect you to the bank application to enter the card details. The balance recharge in this case is immediate.
Payment by PayPal: If you want to pay with Paypal, once you accept the terms and click on "Pay", you will be redirected to the PayPal application to enter your PayPal account information and once the operation is completed you will have access to balance. In this case the recharge is also immediate.
Transfer: If you select payment by transfer, you will be redirected to the "Transfers and pending payments" screen where you can download the proforma invoice to make the transfer. Once done, you must attach the receipt to the icon on the right of "Upload receipt". When Metacontratas validates the transfer receipt, you will have the balance and the invoice in the "Invoices" section. In the status column you can see if the transfer is "pending" to upload the receipt, "to be validated" by Metacontratas, "canceled" if you have canceled the recharge and "rejected" if it has been rejected by Metacontratas.
Direct debit: To direct debit payments, you will have to access the "Settings" section to fill in the account number field. Likewise, you must upload the completed SEPA mandate (which you can download from that same screen) and a bank ownership certificate. You must bear in mind that this means that this payment will be direct debited, but a periodic direct debit will not be made to top up the balance periodically.