Our Commitment to Accessibility
MindDemand is committed to providing equal access to care for all patients. In compliance with the Americans with Disabilities Act (ADA) and applicable Texas and federal nondiscrimination laws, we do not discriminate on the basis of disability, and we provide reasonable accommodations to ensure you can access our services comfortably.
Physical Accessibility
Our Dallas office is wheelchair accessible. If you have specific mobility needs or concerns about accessing our facility, please let us know ahead of your visit so we can make sure everything is ready for you.
Telehealth as an Accessibility Option
Many of our services are available via telehealth (secure video appointments), which can be a convenient option for patients who have difficulty traveling to our office. If you'd like to learn more about virtual visits, see our article on Choosing Virtual or In-Person Appointments.
Communication Support
If you need communication assistance during your appointments, we can help arrange accommodations such as:
Interpreter services for patients who are deaf or hard of hearing
Language interpretation for non-English speakers
Assistance with written materials in alternative formats
Please let us know about any communication needs when you schedule your appointment so we can coordinate the right support in advance.
Service Adjustments
If you need any adjustments to how we deliver your care — whether that's extra time during appointments, specific scheduling considerations, or any other modification — we're happy to work with you. Just let us know what would help.
How to Request an Accommodation
To request a disability accommodation, contact us by any of the following methods:
Email: support@minddemand.com
Phone: Call our office during business hours
Chat: Use the chat feature on our website
Please make your request as early as possible before your appointment so we have time to arrange the appropriate support. We'll confirm the accommodation with you before your visit.
Questions or Concerns
If you feel you have not received a reasonable accommodation or have concerns about accessibility, please reach out to us at support@minddemand.com. We take all accessibility concerns seriously and will work to resolve them promptly.
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