If your orders are not going into Invoiced status, please check that they have not been invoiced before. Another reason the order may not be moving into Invoiced is if the status has ever been changed manually by support. If an order has been reverted to New you will need to create the invoice item for this order manually. To check this please follow the steps below:
Click Orders then Overview.
Search for the order.
Click Actions then Details.
Go to the History tab.
If the order has been invoiced, you will see one of the following messages:
INVOICED – Order Successfully Invoiced.
INVOICED – Order Successfully Invoiced - Via Recalc.
If the order has previously been in an Invoiced status, it will not invoice automatically. In this case, you must create the charges for the order manually.
Additionally, the support team will need to manually update the order status. Please raise a new case online, including the affected order(s) and referencing the title of this article, so the status can be updated accordingly.