ASN booked in Stock
Sometimes if the order is showing the incorrect Allocated Stock, it can be caused by the wrong amount of stock being booked into Mintsoft e.g. You booked 120 on an ASN when in fact only 60 were delivered. This leads to orders being released from backorder ready for picking yet the stock doesn't exist. Because the stock is allocated against orders you can't simply just book it out as it needs to be unallocated first, by doing the following:
Check your Allocations settings - This is to stop the stock being allocated to other back orders.
For 3PL Users navigate to Clients then Overview and then find the specific client and click Edit.
For Multi-Channel Users navigate to Settings then Client Settings.
Navigate to the Default Tab and make sure that below fields are set to Manual.
Holding Order Policy - What Should happen when items are out of stock.
Back Order Stock Allocation Policy - Part Allocate stock to back orders.
Unallocate the stock from back orders.
Option 1: Order, Overview then Bulk Actions.
Selected the orders affected and select the Unallocate Stock option from Bulk Action.
Option 2: Product, Manage Inventory then Allocations Tab.
Click the Unallocate Button from the relevant orders.
Once the stock has been unallocated then correct it by booking the stock out to get to the correct.
Once that is done you might need to reprocess any affected orders if you have unallocated all the stock and want to reallocate to a select number of orders.
Change the Defaults back to your normal preferences.
Discrepancies of Stock on Orders
Issues can occur when the Quantity shown on Documents like the Picking Sheet or the Despatch Note are different to the quantity on the order. This can be caused by an order being on Back Order, then moving to New but the documents haven't updated the Quantity, this should be an automatic update and can also be automatically updated when you generate a shipment for the order, but if it doesn't, please raise a new case online and reference the title of this article.