Remove items before stock allocation
Go to Orders then Overview.
Search for the order.
Click Actions then Details.
Click the Items tab.
Click Remove to remove the item.
Note: If the order contains only one item, add the replacement item before removing the existing item.
Remove items after stock allocation
If stock has been allocated:
Go to Orders then Overview.
Search for the order.
Tick the order.
Select Unallocate Stock from the Bulk Actions dropdown.
Click Go.
Go to Orders then Overview.
Search for the order.
Click Actions then Details.
Click the Items tab.
Click Remove to remove the item.