Removing/ unallocating all items
If you want to remove/ unallocate all items from an order, you can use the Unallocate Stock option from the bulk actions in the Orders Overview page by following the steps below:
Click Orders then Overview.
Tick the Order(s) you want to unallocate stock from.
Select Unallocate Stock from the bulk actions dropdown.
Finally, click Go.
Removing/ unallocating specific items
If you want to remove/ unallocate specific items from an order, please follow the steps below:
Click Orders then Overview.
Find the order you want to edit.
Click Actions then Details.
Click the Items tab.
Click Remove against the products you want to remove.
Updating unit quantity
If an order has an incorrect item quantity and was imported from an order integration (such as Shopify, eBay, Amazon, etc.), you must cancel the order in Mintsoft, update the quantity directly within the integration, and then allow the order to reimport into Mintsoft.
If the order has an incorrect item quantity and was manually inputted/ uploaded via CSV onto Mintsoft, please follow the steps below to update the unit quantity of an item:
Click Orders then Overview.
Find the order you want to edit.
Tick the Order.
Select Unallocate Stock from the bulk actions dropdown.
This is required to allow the stock to correctly reallocate after you have updated the quantity.
Next, click Go.
Click Actions then Details.
Click the Items tab.
Change the Quantity then click Update to save the value entered against the item.
Repeat for all other items on the order
Finally, click the Back to Order Overview button.