When picking orders in the Access Mintsoft app, you may encounter situations where items cannot be picked from their designated location. The app provides options to skip items temporarily or flag problematic locations for investigation.
Skip items during picking
If you cannot pick an item for any reason, you can skip it and continue with the rest of the order.
In the product picking screen, tap the three dots to open the Options menu.
Select Skip Product.
The app moves to the next item in the pick list.
Note: Skipped items change the order status to PICKINGSKIPPED. Orders with skipped items cannot be dispatched until resolved.
Batch picking behaviour
For single and multi-tote batches:
You can continue picking other items in the batch.
The system blocks dispatch at the packing stage if items remain skipped.
Pick from alternative locations
If the item exists elsewhere in your warehouse, use the Pick from Alternative Location feature instead of skipping. This allows you to complete the pick from a different location.
Resolve orders with skipped items
You have two options for handling orders with skipped items:
Option 1: Ship without the skipped item
To mark an order as picked without the skipped item, you need the MarkPicked role within the Picking-Super group.
Mark orders as picked using either method:
Orders Overview - Use the Bulk Action menu.
Scan Actions screen - Select Mark Picked.
Note: If double verify is enabled and all remaining items pass verification at packing, the system automatically updates the order to picked status.
Option 2: Cancel the order
Cancel the entire order if the skipped item is essential for fulfilment.
Flag problematic locations
Report location issues directly from the app to notify warehouse administrators.
In the product picking screen, tap the three dots to open the Options menu.
Select Flag Location.
The app displays:
Current Location - Where the item should be picked from.
Other Locations - Alternative locations in the warehouse.
Select the location to flag.
Choose a reason for flagging:
Missing Product - Item not found at location.
Damaged Product - Item is damaged and unusable.
Location Damaged - Physical location needs repair.
Other - Enter a custom reason.
Location flagging notifications
When you flag a location, warehouse administrators receive an automatic notification containing:
Location ID and name.
User who flagged the location.
Request to investigate.
Example notification: Location ID: 12345 (name) was flagged when picking by user@email.com-API. Please investigate.
This ensures prompt attention to warehouse issues that affect picking efficiency.