The error (An Error Occurred when attempting to Creating Manifest Error:{ "messages" : [ "Express AWB generation failure: code: DCT_0001, message: The requested Global Product Code R and Local Product Code R is not available between this origin and destination. Please make sure data entered is valid before proceeding or contact our customer service.") from Deutsche Post is caused by the weight being over 300Kg for this error to stop appearing you will need to make sure the weight stays under the 300Kg limit.
If this is not an option (e.g. you have a singular product within an order weighing more than 300Kg, or if the manifest already exceeds 300Kg), you'll need to contact DeutschePost and request manual labels. Once this is done, please raise a case with support here and provide the title of this article.
Deutsche Post - Express AWB generation failure: code: DCT_0001
Written by Tom Higgs
Updated over a month ago