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How do I close my online store?

Jonathan Hutchings avatar
Written by Jonathan Hutchings
Updated over 2 months ago

There are a number of ways to temporarily close your online store via:

Close online store via Order Commander:

If you want to temporarily close your online store during trading hours then the quickest way to do so is via your Order Commander.

  • If you have more than 1 site select the appropriate site

  • Select the menu icon (three horizontal lines) top left

  • Select Settings

  • You can now Suspend Orders for:

    • Collections

    • Deliveries

    • Eating In

  • You can suspend orders to resume after a specific time period

    • Select the time period and then click OK

  • You will now notice a RESUME button has appeared in the bottom right hand corned of the screen. Clicking RESUME will override any specific time period set.

The message that customers see when a store has been suspended can be amended via Tillconfig.net > Delivery Settings > Suspend Sales Message

Close Online Store via Tillconfig.net:

  • Log into tillconfig.net

  • Select the TAKEAWAY menu option

  • Select Delivery Settings

  • If you have more than one site, make sure that you select the correct site when making the changes.

  • On the Closed drop down select Yes

  • The Closed Message field enables you to add a custom messsage that the customer sees.

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