ChefGuard | MOBO EPOS Help Centre

Overview:

ChefGuard is a handy feature that throttles customer online orders placed through ByTable to prevent the kitchen from being overwhelmed.
End users will be able to place orders but they will be trickled down to the till and the kitchen at a rate set by you.

Setting	Description
Site	ChefGuard can be configured on a per site basis.
Enabled	Turn the feature on/off.
Maximum orders per minute	Controls the number of orders that will be sent to the kitchen every minute.
Delay message threshold (minutes)	If the delay is longer than this the customer will be alerted.
Preparation time (minutes)	This time will be added to the delay time when informing the customer. If set, this will be added to the delay time calculated by ChefGuard; which will determine the delay time in hours and/or minutes displayed within the customer alert.
Message type	Dropdown list: 'Timed' will display the estimated delay on their food based on the above settings. 'Generic' will just warn the customer that there will be a delay. Both of these messages are configurable in the language page.

TouchPoint MUST be running version 74.13 or above.
In Programming | System Programming | Kitchen Printers | YOUR PRINTER | **KP Configuration you will see a setting called 'Is Schedulable'.
Enable this for all the printers that you want ChefGuard to work on.
For example you may want drinks orders to print regardless, so keep this setting to NO on your drinks KP.