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Loyalty - Types Available

Jonathan Hutchings avatar
Written by Jonathan Hutchings
Updated over a week ago

Loyalty Types Available:

There are 3 loyalty types that can be configured.

  1. Standard Discount Loyalty:

  • A set % discount is applied to either all products, or different rates (or no rate) per selective product itemiser 1 to 4.

  • When a customer is signed on, all items matching the rules are subject to the specified & discount, this includes any items already rung in, and any items stored to a table.

  • It is also possible to shift the prices to price level 2.

  • The Standard loyalty discount is available via TouchPoint, online ordering and kiosk ordering.

  • The Standard loyalty discount is NOT available via PocketTouch.

2. Points Loyalty:

  • You define the value of 100 points when setting up the loyalty scheme - most businesses set this at £1.00 so that one point is equal to one penny.

  • Points are earned based on pounds spent. You can configure different point values:

    • Points per pound spent on all products

    • Different Points per pound for product selective itemisers 1 to 4

    • For example, using selective itemisers you could award 5 points for food products but only 2 points for drinks

  • The award of points can be restricted to the subtotal value. This ensures that the points are calculated net of any discounts already applied to a transaction.

    • If calculate points at subtotal is set, then it is NOT possible to configure points by selective itemiser 1-4.

  • Points can also be awarded on whole pounds only, or rounded up for any part of a pound spent.

  • The value of points is based on points per pound eg 5 points

  • Points can be used as a payment method

  • It is also possible to shift the prices to price level 2.

  • Points can be earned and redeemed via TouchPoint and online ordering

  • Points can NOT be earned or redeemed via Kiosks or PocketTouch.

3. Price Level Loyalty:

  • Changes price level at the point the customer is logged on.

  • Previous items rung into the till will remain at original price level.

  • Loyalty price level change is available via TouchPoint, online ordering and kiosk ordering.

  • Loyalty price level change is NOT available via PocketTouch but it could be set manually for each transaction.

Customer Groups:

  • Each individual customer must be linked to one customer group.

  • Customer groups are used to associate a loyalty type with a customer.

  • More than one loyalty type can be used as part of a system but an individual customer can ONLY be linked to one customer group (loyalty type).

  • If you are using more than one customer group make sure that customer group 1 is your default one, as this is what is assigned to a customer when they first sign up.

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