If a bike is parked incorrectly, left outside permitted areas, or submitted with an invalid parking photo, a parking enforcement charge or serious violation charge may apply.
Understanding Parking Enforcement Charges
MOBY operates under local authority parking requirements designed to:
Keep footpaths and public spaces accessible
Prevent obstruction for pedestrians and wheelchair users
Ensure bikes are parked responsibly
Reduce abandoned or improperly parked bikes
Parking enforcement charges help cover the operational costs of recovering, relocating, or manually reviewing incorrectly parked bikes.
€6 Parking Enforcement Charge
A €6 parking enforcement charge may apply when a bike is not parked correctly at a public bike stand inside a valid green parking zone.
Examples include:
Parking against lamp posts, poles, railings, fences, or street furniture
Parking on private property
Blocking footpaths, ramps, entrances, or accessibility access
Parking significantly away from a nearby public bike stand
Ending a ride outside a designated public bike stand area
Submitting an invalid, unclear, dark, or incomplete parking photo
A valid parking photo must clearly show:
The full bike
The bike parked correctly at a public bike stand
The bike not obstructing footpaths, entrances, ramps, or public access
Enough surrounding context to identify the location
A clear, well-lit image
€30 Serious Violation Charge
A €30 serious violation charge may apply for more severe or repeated misuse, including:
Leaving a bike in a red zone
Leaving a bike in a No Go-Zone
Abandoning a bike outside the operating or green parking zone
Repeated parking violations
Repeated invalid parking photo submissions
Behaviour requiring operational bike recovery or manual intervention
Repeated misuse may also result in:
Account restrictions
Temporary suspension
Permanent removal from the platform
Common Reasons Charges Are Applied
Most parking enforcement charges happen because:
The bike was not parked at a public bike stand
The parking photo did not clearly show correct parking
The bike was left obstructing public access
The ride was ended outside a permitted parking area
Always check the app map before ending your ride.
How to Avoid Parking Enforcement Charges
Before ending your ride, make sure:
You are inside a green parking zone
You are parked at a public bike stand shown in the app
The bike is parked safely and does not obstruct pedestrians or accessibility access
Your parking photo clearly shows the bike and surrounding stand area
You remain beside the bike until the ride fully ends
What Happens If You Receive a Charge?
If a parking enforcement charge is applied:
The charge may appear automatically on your payment method or wallet
You may receive an email or in-app notification explaining the reason
The ride and parking photo may be reviewed by MOBY operations systems and support staff
I Think the Charge Was Applied Incorrectly
If you believe a charge was applied in error, contact support and include:
Your account email or phone number
The approximate ride time
The bike number
Any screenshots or additional information that may help review the case
Our team will review the ride logs, GPS data, and parking photo.
Important Reminder
Parking rules are set by local authorities and are strictly enforced.
All MOBY bikes must:
Be parked at public bike stands
Remain clear of footpaths and accessibility access
Be ended inside valid parking zones
Be submitted with a valid parking photo
Failure to follow these rules may result in parking enforcement charges or account restrictions.