The quickest way to reach us is via messenger in the app.
Customer Support Agents online : Monday to Friday, 7:00 AM to 8:00 PM.
Report bike problems in the app, at the end of your ride, click on report and add any faults you see.
If our agents aren’t available online:
Ensure the bike is locked.
Take clear photos or screenshots of the issue, including the bike's QR code.
Leave us a message in the chat with a brief description of the problem and attach the images. We will respond as soon as the team gets back in the office.
If you've been incorrectly charged or can't end your ride in the app, we'll review the details you provide and issue a refund if applicable.
We aim to respond as quickly as possible.