Your ride may not end if any of the following apply:
You are outside a green parking zone
You are in a red no-parking zone
You have moved away from the bike before completing the end-ride process
What to check first
Open the map in the app and confirm you are inside a green parking zone
Make sure you are parked at a public bike stand, marked with a (P) on the map
Stay beside the bike with the app open (If your location does not update, close and reopen the app to refresh your GPS position)
Secure the bike to the stand and tap End my ride
The app will display an error message if something is preventing the ride from ending.
If you’re in the correct place and it still won’t end
If you are:
In a green parking zone
Parked at a public bike stand
Standing beside the bike
and the ride still won’t end:
Secure the bike properly to the stand
Take a clear parking photo
Contact support via in-app chat or email support@mobymove.com
Include a short description of what happened (and a screenshot if possible)
Our support team will review and end the ride for you. The logs will show us your journey profile, you will be refunded for any time you were incorrectly charged.