Making payments
Paying, troubleshooting, and managing your payments.
20 articles
How to pay with a QR code in Thailand
'This is a personal QR code' in Thailand
What exchange rate does Moreta use?
Understanding Moreta’s Transaction Fees
Why is my payment pending?
Moreta accepts dynamic and static QR codes
What is the daily sending or transaction limit?
What is the maximum transaction amount allowed in the app?
Is there a per-transaction limit on my account?
Why do some payments process immediately while others get stuck in transit?
Why did the payment take almost an hour to process?
Can you check the status of my payment that is processing and has not been received by the shop?
Is paying with a credit card a cash advance or an online payment?
What should I do if the QR code I am trying to scan is not working?
Why can't I pay using a personal QR code in Thailand?
Why is my transaction being blocked?
Can you refund my transaction?
How can I provide a screenshot of the transaction for the refund process?
How do the exchange rates work?
Moreta Cash Back