Design for adult learners
Clinicians learn fastest when the material is practical, brief, and clearly linked to patient care. Start training by stating the outcome: “By the end of this session you will be able to produce a shareable note in under five minutes and push it to the EHR.” Then move into live demonstration and immediate practice. Keep slides to a minimum; the point is to build muscle memory, not pass an exam.
Prepare the environment so the session feels smooth. Default templates and letterheads should already be published, EHR pushes tested, and a named support contact ready. Provide a one‑page cheat sheet that covers microphone permission, device selection, the “Audience‑Outcome‑Constraints” formula for Specific Instructions, and the push pre‑flight checks. If participants can complete the workflow on their own device—New Session, record or upload, Generate, light edit, Download or Push—you have achieved the objective.
Allow time to watch people work. When someone hesitates, that is your syllabus: perhaps the device picker is not obvious, or the distinction between Generate and Regenerate needs a sentence. Capture these moments and feed them back into templates, help articles, or small UI clarifications. Adults read when they must, but they copy what they have seen work in their context—show, don’t tell.
Reinforce without dragging people back to a classroom. Send a two‑minute video the next day covering the same workflow with one extra tip, such as attaching a context file before generating. Ask champions to shadow the first clinic for new users and collect three friction points. Fix one high‑impact item within a week and tell people the change has shipped. The message is simple: the programme listens and adapts.
