If your subscription is an In-App Purchase, it was purchased from and billed by the respective App Store (ie. the Apple App Store or Google Play Store), not directly from us. You will still have access to all of the same programs and features within your account; however, an In-App Purchase is subject to the terms, conditions, and other licensing arrangements specified by Apple or Google. As such, any payment-related issues or refund requests must be directed to Apple or Google. We cannot apply any subscription-based discounts or offer codes unless you cancel your subscription through the App Store and reactivate it on our website.
Cancelling Subscription
To cancel your subscription with Apple, please follow the steps below:
Open the Settings App: On your Apple device, open the Settings app.
Tap Your Name: At the top of the screen, tap your name to access your Apple ID settings.
Select Subscriptions: Tap on "Subscriptions" to view all active subscriptions linked to your Apple ID.
Find Your Subscription: Locate the subscription you wish to cancel and tap on it.
Cancel Subscription: Follow the prompts to cancel your subscription. Make sure to confirm your cancellation to ensure it is processed correctly.
For detailed instructions and additional support, please refer to Apple's official guide on How to Cancel a Subscription from Apple.
Requesting a Refund
To request a refund for your In-App Purchase, you will need to request it directly through Apple Support by following the steps below:
Head to Apple Support
Select Billing & Subscriptions
Select Subscriptions & Purchases
Select Request a Refund
If you have any questions or need assistance, our Support Team is here to help. Contact us anytime at support@movesapp.com—we’re dedicated to making sure you have the best experience possible!