At Moves, we value your privacy and believe you should have control over your personal information. Whether you’re taking a break or leaving for good, we make it easy for you to delete your account and data.
This article explains how users of the Moves App, developed by Madeline Moves, Inc., can delete their account and personal information—either directly from within the app or via external request.
🚫 What Happens If You Cancel Your Subscription?
Canceling your subscription does not delete your account or data by default. This is intentional so that:
You can cancel your subscription without losing any workout history or progress.
You can return later and pick up right where you left off.
Your account and data remain safely stored unless you choose to delete them.
🗑️ How to Delete Your Moves Account and Data
You can permanently delete your account and all associated data in two ways:
Option 1: Delete from Within the Moves App
Open the Moves App (iOS or Android).
Tap the Profile tab in the bottom right corner.
Scroll to the bottom of the page. Tap Delete Account.
Follow the prompts to confirm your request.
Your request will be processed, and your data will be permanently removed.
Option 2: Request Deletion Outside the App
If you prefer not to use the app:
Email us at support@movesapp.com
Or message us using the chat on our website
Please include the email address associated with your Moves account so we can process your request securely.
You can also request deletion via your billing portal:
Go to movesapp.com and click "Login" in the top right of the page.
Login to your account, then click your Profile icon in the top right.
Select Billing Information.
If you have an active subscription, you will first need to cancel it.
Wait until your subscription period has ended. Once it has fully expired, the option to delete your account will become available.
After your subscription has ended, return to the Billing Information page and click "Please delete my account."
Important Considerations
Permanent Deletion: Once deleted, your account and all data—including workout history, subscriptions, and one-time purchases (like Tighter Together challenges)—cannot be recovered.
Subscription Status: Make sure you unsubscribe first if you have an active plan.
If you have any questions or need assistance, our Support Team is here to help. Contact us anytime at support@movesapp.com—we’re dedicated to making sure you have the best experience possible!