At Moves App, we’re committed to providing a smooth, seamless experience for everyone. If something isn’t working as it should, follow these steps to troubleshoot the issue and, if needed, report it to our team.
Some issues may also stem from external factors like service outages or high traffic periods, which are beyond the app's control.
Common Causes of App Issues
External Infrastructure Outages
The Moves App relies on external services like Cloudflare and Amazon Web Services (AWS) to function. Outages in these services can temporarily disrupt app performance, causing issues like videos not playing, login failures, or the app not loading at all. These outages are beyond the app's control and typically resolve once the affected services are restored.
High Traffic Periods
During events or challenges with many users accessing the app simultaneously, temporary performance issues may occur. These issues usually resolve once traffic stabilizes.
Outdated App Version
Using an outdated version of the Moves App can lead to performance issues, including video previews not loading or other unexpected behavior.
Troubleshooting Steps
Check Your Internet Connection: Ensure you have a stable internet or cellular connection. Weak connectivity can prevent the app from loading or videos from playing.
Update the App: Go to your device’s app store and update the Moves App to the latest version. This can resolve many performance issues.
Restart the App: Close the app completely and reopen it to refresh its connection to the server.
Check for OS Updates: Make sure your device is running the latest operating system. If an update is available, install it.
Restart Your Device: After updating, restart your device by turning it off and back on.
Uninstall the Moves App: Remove the app from your device. Don’t worry—this won’t affect your account. You’ll still be able to log in after reinstalling.
Reinstall the Moves App: Download the latest version from the Apple App Store or Google Play Store.
Wait for External Issues to Resolve: If the issue is caused by an external outage (e.g., Cloudflare or AWS), it will resolve automatically once the affected services are restored. You can monitor the status of these services online.
Reduce App Traffic: If the app is slow during high-traffic periods, try accessing it at a different time when fewer users may be online.
Reporting a Bug 🐛
If the issue persists after trying these steps:
Open the Moves App and go to the Profile tab.
Tap Report a Bug.
Follow the prompts to provide details about the issue.
Your feedback goes directly to our team, helping us identify and fix problems faster.
Preventive Measures
Keep the App Updated: Regularly update the Moves App to ensure you have the latest features and fixes.
Monitor Service Outages: Be aware of external outages that may impact app performance.
Why Your Feedback Matters
We work hard to track down all potential issues, but no app is perfect. By reporting bugs, you help us improve the app not just for yourself, but for the entire Moves community. Thank you for helping us make Moves the best possible fitness experience!
If you have any questions or need assistance, our Support Team is here to help. Contact us anytime at support@movesapp.com—we’re dedicated to making sure you have the best experience possible!