At Moves App, we strive to provide a seamless experience for all of our users. If you notice that something isn’t right or performing as it should within the app, follow these troubleshooting steps to see if the error can be resolved:
Troubleshooting Steps
Uninstall the Moves App: Remove the app from your device. This does not affect your account, you will be able to login when you reinstall the app.
Check for OS Updates: Ensure your device is running the latest operating system. If an update is available, please update your device.
Restart Your Device: Once your software is up-to-date, restart your device by switching it off and then on again.
Reinstall the Moves App: Download the latest version of the Moves App from the Apple App Store or Google Play Store.
If the issue persists after troubleshooting, please report a bug through the app under the Profile tab. Your feedback helps us improve your experience with the Moves App. Refer to the image below for a visual guide.
Why Your Feedback Matters
We work hard to track down all potential issues, but we aren’t perfect. Your feedback helps us continue to improve your experience (and everyone's experience!) with the Moves App. Thank you for helping us enhance the app and provide the best possible service to our community!
If you have any questions or need assistance, our Support Team is here to help. Contact us anytime at support@movesapp.com—we’re dedicated to making sure you have the best experience possible!