Proper video function in the Moves App requires a stable internet connection, similar to music apps, social media apps, or browsers on your phone. This helps save space on your device and ensures the best experience possible. If you encounter issues with video playback, follow these troubleshooting steps to resolve the problem:
Troubleshooting Steps
Update Your OS: Ensure your device has the latest operating system installed.
Check Your Internet Connection: Confirm you are connected to a cellular data service or have a stable Wi-Fi connection.
Verify Video Playback: Make sure the video is not paused. Tap the video to check.
Reinstall the App: Delete the Moves App and reinstall it from the Apple App Store or Google Play Store to ensure you have the latest version.
Still Experiencing Issues?
If the issue persists after troubleshooting, please report a bug through the app under the Profile tab. Your feedback helps us improve your experience with the Moves App. Refer to the image below for a visual guide.
Why Your Feedback Matters
We work hard to track down all potential issues, but we aren’t perfect. Your feedback helps us continue to improve your experience (and everyone's experience!) with the Moves App. Thank you for helping us enhance the app and provide the best possible service to our community!
If you have any questions or need assistance, our Support Team is here to help. Contact us anytime at support@movesapp.com—we’re dedicated to making sure you have the best experience possible!