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Why Aren't My Videos Playing?

Updated yesterday

Videos in the Moves App rely on a stable internet connection, just like music apps, social media, or web browsers. This approach helps save space on your device while providing the best possible experience. If your videos aren’t playing, try these steps to troubleshoot:

Troubleshooting Steps

  1. Update Your OS: Ensure your device is running the latest operating system version.

  2. Check Your Internet Connection: Make sure you are connected to cellular data or a stable Wi-Fi network.

  3. Verify Video Playback: Tap the video to confirm it’s not paused.

  4. Reinstall the Moves App: Delete and reinstall the app from the Apple App Store or Google Play Store to ensure you have the most up-to-date version.

  5. Use a VPN: If you're in a country where Vimeo is blocked, consider using a Virtual Private Network (VPN) to access the content.

Countries Where Vimeo Is Blocked

We use Vimeo to host our workout videos in the app. Vimeo is restricted in several countries, including:

  • China

  • Indonesia

  • Malaysia

  • Thailand

  • Vietnam

  • Russia

Please note that this list is not exhaustive. Access may vary based on local regulations and network configurations.

Still Experiencing Issues?

If videos still aren’t playing after troubleshooting:

  1. Open the Moves App and go to the Profile tab.

  2. Tap Report a Bug and provide details about the issue OR

  3. Contact Support: Reach out to Moves App support for further assistance.

Your feedback helps us fix problems faster and improve the app experience for everyone.

Why Your Feedback Matters

Your feedback helps us identify and resolve issues, improving the app experience for all users. Thank you for helping us enhance the Moves App!

If you have any questions or need assistance, our Support Team is here to help. Contact us anytime at support@movesapp.com—we’re dedicated to making sure you have the best experience possible!

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