⚠️ Known Issue: generateTransportationOptions Failure
One of the primary issues observed is with the generateTransportationOptions step in Amazon’s new workflow.
In the updated “Scan it, Pack it, Ship it” process:
You cannot access FNSKU labels until reaching the box content stage
You cannot proceed to box content without successfully generating transportation options
When this step fails, it blocks the entire shipment workflow.
Why This Happens
This issue is particularly challenging because it is:
Intermittent – it may work sometimes and fail other times
Not isolated – affects multiple third-party applications
API-related – originates from Amazon’s backend, outside of our control
Because of this, it’s difficult to consistently reproduce and fully resolve.
Current Status
We are actively testing workarounds and improvements on our end
Amazon’s team is also working on improving error messaging and stability
This remains an ongoing issue across the ecosystem
Additional Context
Due to the impact of this API update, several listing tools in the market were unable to adapt and had to discontinue their services. While we were prepared for the transition, some of the current challenges are caused by unexpected API behavior.
What to Expect
We will continue to monitor this issue closely and provide updates as new fixes or improvements become available.
✅ Summary:
This is a known Amazon API limitation affecting shipment workflows, and while we are implementing workarounds where possible, a full resolution depends on Amazon-side improvements.