If an employee is having trouble logging in to AccelerList, there are several things you can check before contacting Support.
1. Check the Employee's Login Information
Make sure the employee is entering the correct email address associated with their Employee Account.
Also check for common typing mistakes, such as:
Incorrect email address
Incorrect password
Extra spaces
Caps Lock being turned on
2. Confirm the Employee Account Is Active
Log in to the main AccelerList account and review your Employee Accounts.
Make sure the employee's account still exists and has not been deleted or deactivated.
3. Reset the Password
If the employee cannot remember their password, use the available password reset option from the AccelerList login page.
Make sure the reset request is being sent to the email address associated with the Employee Account.
4. Check the Email Inbox
If a password reset email does not arrive, check the Spam or Junk folder.
Also confirm that the correct email address was used when the Employee Account was originally created.
5. Try Logging In Again
After confirming the account information or resetting the password, return to the AccelerList login page and try again.
Still Can't Log In?
If the employee is still unable to access AccelerList, contact AccelerList Support. When reaching out, provide the email address associated with the Employee Account and any error message or screenshot you receive so we can investigate further.