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Why Isn’t My Cross-Listed Inventory Syncing?

Troubleshoot inventory synchronization problems between Amazon and eBay when cross-listed quantities, sales, or availability aren't updating as expected.

How Cross-Listed Inventory Sync Works

AccelerList helps keep inventory synchronized for products that have been cross-listed between Amazon and eBay.
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When inventory changes on one marketplace, AccelerList processes the relevant information so the associated cross-listed inventory can be updated.
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Why Might Inventory Stop Syncing?

Common areas to check include:

  • Amazon or eBay account connection issues

  • Expired or revoked marketplace authorization

  • Incorrect Amazon inventory quantity

  • Recent sales that haven't finished syncing

  • Incorrect or broken cross-list associations

  • Marketplace API delays or errors

  • Changes made directly to listings

  • Temporary synchronization issues

Check Your Marketplace Connections

One of the first things to check is whether both your Amazon and eBay accounts are still properly connected to AccelerList.
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If eBay authorization has expired or the connection has been revoked, AccelerList may be unable to send inventory updates to eBay.
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Reconnect or reauthorize the account if necessary.
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Compare the Listing on Both Marketplaces

Locate the affected product and compare:

  • Amazon ASIN

  • Amazon SKU

  • Amazon quantity

  • eBay Item ID

  • eBay quantity

Also check whether the issue affects only one item or multiple cross-listed products.
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Check Zero-Quantity Listings Carefully

An eBay listing with zero quantity may still appear as active if the seller uses eBay's Out-of-Stock setting. In that case, eBay keeps the listing alive while hiding it from search until inventory becomes available again. eBay Developers
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So an active listing alone doesn't necessarily indicate that synchronization failed.
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Still Not Syncing?

If both marketplace connections are active and the quantities still don't match after allowing time for synchronization, contact AccelerList Support.
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Please provide at least one affected ASIN, Amazon SKU, eBay Item ID, the quantity shown on each marketplace, and any recent sale date/time. This gives us a specific example to investigate.

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