We're sorry to hear that we won't be able to continue supporting you towards achieving your goals. Here's how to cancel your subscription:
If you subscribed to MyFitCoach as an in-app purchase, your subscription is managed through your Google Play or iTunes account. You can cancel your subscription in your iOS or Google Play settings by disabling auto-renewal. Here are the guides for each platform:
iOS (App Store)
Open the Settings app on your iPhone.
Tap on your name.
Tap on "Subscriptions".
Tap on the subscription you wish to manage.
Tap on "Cancel Subscription".
Android (Google Play)
Open the Play Store on your smartphone.
Tap on the menu icon and select "Subscriptions".
Look for the MyFitCoach subscription and select it.
Tap on "Cancel Subscription" and confirm your choice.
Your subscription will then expire at the next available opportunity. (Alternatively, you can also cancel your subscription through Google Play's website)
Website (Stripe)
If you subscribed via our website (www.myfitcoach.app), you can cancel your subscription as follows:
Log in to the Stripe Customer Portal using the email address you use to login to the app.
You will receive an email; click on the "Login" link.
Once in the subscription management section, click on "cancel plan" for the desired subscription.
Click again on the turquoise "cancel plan" button.
Provide your reason for cancellation. (Optional)
Website (Digistore24)
If you subscribed not through the app but via our website (www.myfitcoach.de), you can cancel your subscription as follows:
Send us a message via our contact form expressing your wish to cancel.
Be sure to include your order ID from the Digistore24 payment confirmation or alternatively, the email address of your MyFitCoach account.
Send the email at least 24 hours before your subscription expires so that we can process your cancellation in time. Otherwise, your MyFitCoach subscription will be renewed for the same period, and you can only cancel at the next possible opportunity.
We deeply regret that you're not continuing with MyFitCoach. We hope you might decide to try our coaching again in the future – we would be delighted!
If you have further questions or suggestions, please email us at support@myfitcoach.de.