1. Trip Summary
When your customers access the link to a trip, they will encounter an initial screen that includes:
Basic trip summary: A brief description configured by you in the "Basic Data" section.
Multimedia content: Videos or images showcasing the experience.
Package details: What's included in the trip, additional services, and optional activities they can add to their reservation.
Itinerary: If applicable.
This summary is the customer's first impression, so make sure to configure the information well from your admin panel.
2. Clicking "Book"
Customers will begin the booking process by clicking the "Book" button (as shown in the image above). From here, the user experience changes slightly based on how you have configured the accommodations:
Case 1: No Rooms Configured
If the accommodation is set as "no rooms" in the trip settings, your customers will automatically be registered in a "common room." The final room assignment will be carried out later, closer to the trip date.
This option is ideal for schools, universities, or private groups who want to register quickly without worrying about initial room distribution.
Case 2: Room Selection
Customers will see the available accommodation options, along with the prices and details of each room.
If the selected room is not filled to its capacity, the system will automatically apply the corresponding surcharges.
3. Customizing the Reservation
Once the process from Case 1 or Case 2 is completed, customers will move on to the customization screen to configure their experience. Here they can:
Add extras: Choose additional activities or services to enhance their package.
Remove included services: Reduce the package cost by removing pre-configured optional services.
Book for others: Use the "Add Person" button to include friends or family members in their reservation. In this case, the person making the reservation will be responsible for the payment. This option is configurable within the trip settings (see the article on "Deadlines and Payments for a Trip").
The My Gocu platform ensures that each customer is responsible for their own reservation and payments, eliminating the need for group transfers or adjustments.
4. Logging In or Registering
To continue with the booking process, customers must:
Log in using their Google account or email address.
Register quickly if it’s their first time on the platform.
This ensures that all their data is linked to their personal profile, allowing them to manage their payments and modifications independently.
5. Summary and Payment Options
At this stage, customers will see a complete summary of their reservation. They can choose how to make the payment:
Full payment: Pay the total amount of the package upfront.
Payment in installments: Divide the cost into several payments based on the deadlines you’ve configured.
Discount Codes
If you have set up a promotional code, customers can enter it to apply discounts.
6. Final Confirmation and Payment
Before completing the reservation:
Customers must fill in their personal information, such as their phone number, and indicate how they found out about the trip.
Accept the terms and conditions you’ve configured.
Click the "Pay" button to be redirected to the payment gateway.
Once the payment is completed, the reservation will be confirmed, and customers will be able to manage any changes through their profile on the platform.
What Makes This Process Unique?
Individual management: Each customer handles their own reservation, payments, and modifications independently.
No group transfers required: No need to coordinate payments between participants.
Ease of use: The system is intuitive and simplifies the registration process, especially for large groups.
With this guide, you’ll understand the reservation process your customers experience and how to address their questions or optimize your trip configurations. If you need further assistance, feel free to contact our support team!