At myHSA, we’ve designed our support system with you in mind. If you’ve ever wondered why we don’t have a traditional call centre, it’s because we believe there’s a better way to serve you—one that prioritizes quality, efficiency, and ensures you get the answers you need quickly and succinctly.
We’ve all experienced the frustrations of traditional call centres: long wait times, endless hold music, and rushed conversations. That’s not the kind of experience we want for our users. Instead, we’ve focused on building a system that’s designed to provide fast, thoughtful, and effective support.
Our live chat and email channels allow us to respond to your questions in a way that works for you. Whether you need a quick answer or a more detailed response, we’ve got you covered—without the hassle of being stuck on the phone.
Why Live Chat?
Live chat is at the heart of our support experience because it’s quick, flexible, and effective. During business hours, you can connect with our team in real time, getting answers almost instantly. It’s perfect for those moments when you need help but don’t have time to step away from your day.
Our AI assistant, Sage, is also here to lend a hand. Available 24/7, Sage can answer common questions, guide you through simple processes, or provide helpful resources. If your question needs a personal touch, our team is ready to jump in and take over.
Why Email?
For questions that need more time or a detailed explanation, emailing support@getmyhsa.com is a fantastic option. It allows us to fully understand your inquiry, research any necessary details, and provide a thorough response. Plus, it’s convenient—you can send your email whenever it works for you and expect a reply within one business day.
We know timely responses are important, and we take that seriously. Most live chat inquiries are resolved in minutes, and we aim to reply to emails as quickly as possible—typically within one or two business days or sooner.
Why This Matters
By focusing on chat and email instead of a call centre, we’re able to invest in what truly matters: knowledgeable team members, innovative tools like Sage, and a more personalized approach to support. This system allows us to give you the best possible experience, free from the frustrations of outdated methods.
So, the next time you need assistance, know that we’re just a click or an email away, ready to help in a way that’s seamless and stress-free.