At myHSA, we’re proud to offer fast, efficient, and secure support — and Intercom is a big part of how we do that.
What is Intercom?
Intercom is a customer communication platform used by companies around the world to support users via live chat, help center articles, automated workflows, and more. It’s an all-in-one tool that allows us to respond quickly, keep track of inquiries, and personalize your experience across channels — from chat to email.
How myHSA Uses Intercom
We use Intercom to power:
Live Chat Support — Our friendly support team (and our AI agent Sage) respond to your questions in real time.
Help Center — Articles and FAQs that answer your questions 24/7.
Automated Workflows — Smart, efficient processes that help us communicate important information to you faster.
Email Communication — Follow-ups, inquiries, and product updates all flow through Intercom's secure messaging system.
All conversations are housed in one place, which helps us maintain continuity across your experience — and ensures no information gets lost between channels.
What About Security and Privacy?
We take data protection seriously — which is why we only partner with platforms that meet the highest industry standards. Intercom and myHSA are both SOC 2 Type II compliant, meaning both platforms have undergone rigorous third-party audits to validate the security, availability, and confidentiality of its systems.
SOC 2 compliance ensures that:
Customer data is protected against unauthorized access.
Systems are monitored to detect potential threats.
Processes are in place to safeguard data privacy and integrity.
Additionally, myHSA has undergone our own privacy and security assessments of Intercom to ensure it meets our expectations for compliance.
Are My Interactions with myHSA via Intercom Safe?
Yes. Your interactions with myHSA through Intercom are secure. Every conversation — whether with a human agent or our AI assistant Sage — is encrypted and stored within a platform that adheres to strict privacy standards.
No matter how you connect with us, your privacy is protected.