At myHSA, we deeply value our customers and their trust in our services. We understand that circumstances change, and while we regret seeing our clients go, we aim to make the cancellation process as seamless as possible. If you've decided to cancel your myHSA account, here's a guide to help you through the process.
The Cancellation Process
When it comes to canceling your myHSA account, we aim to make it straightforward. As the advisor initially enrolled you in the plan, it's essential to reach out to them directly to initiate the cancellation. They will guide you through the process and ensure all necessary steps are taken. If you don't know who your advisor is, feel free to start a live chat and we can direct you to the correct person!
Timelines and Options
Once you've contacted your advisor regarding the cancellation, you have the flexibility to choose the timeline that suits your needs. Cancellations can be immediate, but we also offer the option to set a future date for the cancellation to take effect. Moreover, a run-off period, which can be of any desired duration, allows for a smoother transition out of the myHSA platform.
We Want to Know
Understanding our customers' needs and reasons for cancellation is crucial for us to improve our services continually. We highly value feedback that can help us enhance the myHSA experience for our current and future users.
We encourage users who are canceling their accounts to consider providing their reasons for cancellation. Should you be open to an exit interview, we welcome your insights. You can reach out to us at support@getmyhsa.com and express your interest in participating in an exit interview. Your feedback is immensely valuable and will assist us in refining and bettering our services.
Conclusion
At myHSA, we strive to provide exceptional service and support to all our clients. While we're saddened to see clients leave our platform, we aim to make the cancellation process as effortless as possible.
We thank you for being a part of the myHSA community and hope that your experience with us has been positive. If there's anything else we can assist you with during this process, please don't hesitate to contact us.