Incorrect or Unrecognized Email: Ensure you are using the correct email address associated with your account! Double-check for typos or errors in the email you are entering. If you are unsure which email is linked to your account, you can verify that information with your employer or HR department.

Work vs. Personal Email: Some accounts may be registered under a personal email rather than a work email. If your work email does not work, try logging in with your personal email.

Forgotten Password: Use the 'Forgot Password' option on the login page to reset your password. A welcome email with instructions will be sent to your registered email address.

Account Lockout: If your account is locked due to multiple unsuccessful login attempts, please contact our Support team via live chat or at support@getmyhsa.com for further assistance.

Inactive Account: If your account is not yet set up, you may need to confirm your eligibility and account status with your employer or HR/plan administrator first.

Browser-Specific Issues: If you encounter login errors, try using a different internet browser or clearing your browser cache.

Authenticator App: If required, use an authenticator app to complete the login process. Follow the instructions to link your account and generate a verification code.

Correct Login Link: Ensure you are using the correct login URL provided by myHSA. Using the wrong domain can result in login errors.

Check your spam or junk folder for any welcome or activation emails.

If you continue to experience issues, contact your employer, HR department, of the myHSA support team for further assistance - we're always happy to help!